Sign inRegister

Support for a dedicated EU 4G line

Operational commitments for paid customers.

Monthly uptime target

Proxy access and authentication services target 99.5% uptime, excluding announced maintenance windows and force-majeure events.

Support contact

Incident and onboarding support: email support.

Support response targets

Targets apply during published European business hours (Monday–Friday, excluding public holidays in Slovenia) unless we announce extended coverage.

Critical outage

  • Initial response target within 4 business hours
  • Active updates during the incident window

Major degradation

  • Initial response target within 1 business day
  • Mitigation guidance shared as available

General requests

  • Response target within 1 business day
  • Onboarding and package guidance included

Refunds (first purchase)

Refund eligibility for first purchases is defined in Terms and Conditions (section "Refunds and first purchases").

Policy details

Incident communication

For active incidents, updates are sent by email until resolution and closure.

Maintenance windows

Planned maintenance is scheduled for low-impact windows and communicated in advance when relevant.

Service credit review

If monthly uptime falls below target, eligible customers can request credit review within 14 days after month-end.

Scope note

Destination behavior, external networks, and client configuration can affect end-to-end outcomes.

Related

Pricing

€1 for 24 hours, €19 for 7 days, or €42 for 30 days, excluding VAT.

Answers

Straight answers about dedicated EU 4G proxies.

Resources

Guides, policies, and support in one place.